Terms & Conditions

On A Plod Ltd ("On a Plod", "we", "us" or "our") is a company registered in England and Wales.

Company name: On A Plod Ltd
Company number: 16372729
Registered office: Inchmarlo, Station Road, Cattal, York, YO26 8DX, United Kingdom
Email: come@onaplod.com

We organise running, fitness, community and social events and sell related merchandise and products.

These Terms apply when you:

• Purchase an On a Plod event ticket
• Register for an event
• Attend or participate in an event
• Purchase merchandise or other products from us
• Use our website or online services

Additional terms may apply to a particular event or service.

For event participation, you must also read and accept the On a Plod Event Participation Waiver and Acknowledgement of Risk.

Ticket refunds are governed by our Refund Policy.

Personal information is handled in accordance with our Privacy Policy.

Where event-specific terms apply, they form part of your agreement with us. If there is an inconsistency, the more specific term will apply to the relevant issue, provided that it is lawful and was clearly disclosed to you.

Nothing in these Terms affects your statutory rights.

When you place an order or register for an event, you are making an offer to purchase the relevant ticket, product or service.

A contract is formed when your booking or order is accepted and confirmation is provided to you.

We may refuse a booking before acceptance where reasonably necessary, including where:

• An event is sold out
• A product is unavailable
• Payment cannot be authorised
• We reasonably suspect fraud or misuse
• An obvious pricing or listing error has occurred
• You do not satisfy applicable eligibility requirements

If we take payment but cannot accept your booking or order, we will refund the amount paid to us.

Booking confirmations should be checked when received. Please contact us promptly if you believe any information is incorrect.

Unless the relevant event information expressly states otherwise, participants in On a Plod running events must be 18 years of age or older.

Participants must:

• Meet any eligibility requirements stated for the event
• Be capable of participating safely
• Comply with the Event Participation Waiver
• Follow reasonable event rules and safety instructions

Spectators or other attendees under the age of 18 may be subject to separate event-specific requirements and may need to be accompanied by a responsible adult.

We may ask for proof of age where reasonably necessary.

Tickets are valid only for the event, date and ticket type stated in the booking confirmation.

You are responsible for checking:

• Event date
• Event location
• Ticket type
• Participant details
• Any eligibility requirements
• Event-specific information

before completing your purchase.

Where a ticket is issued to a named participant, we may require that participant's details to match our registration records.

If you purchase a ticket for another person, you are responsible for providing them with the relevant event information and terms. Each participant must separately comply with and, where required, accept the Event Participation Waiver.

Ticket and product prices will be displayed before you complete your purchase.

Any compulsory fees or charges collected by us will be disclosed before checkout.

Where a booking, payment or ticketing platform charges its own separate fee, that fee may also be subject to the provider's terms.

If a price has been displayed incorrectly due to an obvious error, we may contact you to offer the correct price or cancel the affected order and issue an appropriate refund.

We will not increase the price of a ticket after your purchase has been completed.

Event tickets are non-refundable as standard, except:

• Where our Refund Policy allows otherwise
• Where we agree to a refund because of exceptional circumstances
• Where you have a legal right to a refund

Because On a Plod tickets relate to leisure activities taking place on a specified date, the usual 14-day cooling-off right for many online purchases does not normally apply to event tickets.

We may consider refund requests in genuinely exceptional circumstances on a case-by-case basis and may require reasonable supporting evidence.

Injury, inability to train, lack of fitness, a change of personal plans or simply being unable to attend will not normally qualify for a refund.

Full details are set out in our Refund Policy.

Nothing in these Terms or the Refund Policy restricts rights you may have under applicable consumer law.

Tickets may only be transferred where On a Plod or our authorised ticketing provider permits transfers.

You must not:

• Resell a ticket for more than the amount originally paid
• Resell tickets as part of a business or commercial activity without permission
• Use tickets as part of a promotion, competition, hospitality package or commercial campaign without our written approval
• Produce, duplicate or distribute counterfeit tickets
• Misrepresent yourself as an authorised On a Plod ticket seller

We may cancel tickets that have been obtained or resold fraudulently or in serious breach of these Terms.

Where we cancel a ticket because of the ticket holder's fraud or serious misconduct, a refund may not be provided where it is lawful and reasonable for us to withhold it.

Running events can require operational and safety changes.

We may make reasonable changes to an event where necessary, including changes to:

• Route
• Start and finish arrangements
• Start waves
• Timings
• Course layout
• Event facilities
• Event village layout
• Safety arrangements
• Activities or programming

Minor changes that do not materially alter the overall event experience will not normally entitle you to a refund.

Partners, brands, food traders, entertainment, products, giveaways and other third-party activations may change and are not guaranteed unless they have been expressly sold as a material part of your ticket.

We may postpone or reschedule an event where reasonably necessary, including because of:

• Severe or dangerous weather
• Unsafe course conditions
• Venue unavailability
• Public safety concerns
• Emergency situations
• Instructions from police, local authorities or other public bodies
• Security incidents
• Major infrastructure disruption
• Circumstances outside our reasonable control

If an event is rescheduled, your ticket will normally remain valid for the replacement date.

We will communicate the options available to ticket holders following any postponement or significant rescheduling.

Where a rescheduling amounts to a material change and you do not wish to accept the replacement arrangements, any refund rights will be dealt with in accordance with applicable consumer law and our Refund Policy.

If On a Plod cancels an event and does not provide a replacement event or arrangement that you accept, we will provide the refund or other remedy to which you are entitled under applicable consumer law.

Where a refund is due, it will normally relate to amounts paid to On a Plod for the affected ticket.

Any separately charged third-party fees will be dealt with in accordance with applicable law and the relevant provider's terms.

Unless we are legally responsible for them, On a Plod is not responsible for separate arrangements you make with third parties, such as:

• Travel
• Accommodation
• Parking
• Equipment hire
• Food and drink
• Other bookings associated with attending an event

We recommend making refundable or flexible travel and accommodation arrangements where possible.

This does not exclude any loss which you are legally entitled to recover from us.

Participation in an On a Plod event is subject to the On a Plod Event Participation Waiver and Acknowledgement of Risk.

Running and endurance exercise involve inherent risks.

Participants are responsible for:

• Assessing their own ability to participate
• Acting responsibly
• Remaining aware of their surroundings
• Following event instructions
• Following applicable road and public-space rules
• Taking reasonable care for themselves and others

On a Plod will take reasonable steps to organise and operate events safely.

Nothing in these Terms requires a participant to accept risks resulting from negligence or other liability which cannot legally be excluded.

On a Plod events may take place on:

• Roads
• Pavements
• Parks
• Trails
• Shared paths
• Private venues
• Other public or shared environments

Unless expressly stated otherwise, participants should not assume that roads, paths or other public areas are closed exclusively for the event.

Participants may encounter:

• Pedestrians
• Cyclists
• Vehicles
• Animals
• Other event participants
• Uneven surfaces
• Weather-related hazards
• Other normal users of public spaces

Participants must exercise reasonable care and follow applicable laws and event instructions.

You must behave responsibly and respectfully while attending an On a Plod event.

You must not:

• Endanger yourself or another person
• Behave aggressively, abusively or threateningly
• Harass staff, volunteers, participants or members of the public
• Deliberately damage property
• Interfere with event operations
• Enter restricted areas without permission
• Ignore reasonable safety instructions
• Participate while seriously intoxicated or otherwise impaired

You must follow reasonable instructions given by:

• Event organisers
• Staff
• Marshals
• Volunteers
• Medical personnel
• Security
• Venue staff
• Emergency services
• Relevant public authorities

We may refuse entry to or remove a person from an event where we reasonably believe this is necessary for:

• Safety
• Security
• Preventing serious disruption
• Protecting other participants or members of the public
• Enforcing material event rules

This may include where someone:

• Is seriously intoxicated or impaired
• Behaves dangerously
• Is abusive or threatening
• Presents a significant safety risk
• Seriously or repeatedly refuses to follow event instructions
• Has obtained a ticket fraudulently

Where removal results from a participant's own serious misconduct or material breach of these Terms, they will not normally be entitled to a refund.

This does not affect any statutory rights.

Alcohol may be available at some On a Plod events or associated venues.

Participants are responsible for their own decision to consume alcohol.

We may refuse to serve alcohol or prevent a person from continuing to participate where they appear intoxicated or unable to participate safely.

Alcohol will only be supplied in accordance with applicable licensing and age restrictions.

Participants must comply with instructions from event staff, security and licensed venue personnel.

Where we record event results, laps, distances, rankings, timings or other participation data, we will take reasonable care to record that information accurately.

However, errors may occasionally occur because of:

• Timing technology
• Tracking equipment
• Participant actions
• Human error
• Technical failures
• Connectivity issues

We may investigate and correct obvious or reasonably verifiable errors.

Where prizes, rewards or recognition depend on event results, our reasonable determination of the final official results will apply, subject to correction where appropriate.

You are responsible for your personal belongings at an event.

Bag drops, storage areas or similar facilities may be provided for convenience but should not be treated as secure storage unless expressly stated otherwise.

We recommend that you do not bring unnecessary valuables.

To the extent permitted by law, we are not responsible for loss, theft or damage caused by:

• Your own actions
• Another participant
• A member of the public
• Circumstances outside our reasonable control

Nothing in this section excludes responsibility for loss or damage caused by our negligence or where liability cannot legally be excluded.

Event ticket refund rules do not apply to merchandise.

Products purchased online are subject to separate consumer rights.

For most non-personalised goods purchased online, you have the right to tell us that you wish to cancel the purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

You will then normally have a further 14 days to return the goods.

Any statutory rights relating to goods that are:

• Faulty
• Damaged
• Not as described
• Not of satisfactory quality
• Not fit for their intended purpose

are unaffected by these Terms.

The On a Plod name, branding, logos, graphics, designs, event materials, website content and other intellectual property owned by On A Plod Ltd may not be copied, reproduced, distributed or commercially used without our prior written permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

Personal, non-commercial sharing of publicly available On a Plod social content is permitted where normal platform sharing functionality is used and attribution is retained.

Photography and filming may take place at On a Plod events.

Participants and attendees may appear incidentally or deliberately in event photography or footage.

We may use event imagery for purposes including:

• Event coverage
• Social media
• Website content
• Marketing
• Promotion
• Advertising
• Press and media
• Documenting On a Plod events

How we process identifiable photographs, video and other personal information is explained in our Privacy Policy.

Where consent is legally required for a particular use, we will seek that consent separately.

If you have concerns about the use of an identifiable photograph or video of you, contact come@onaplod.com.

We collect and process personal information in connection with:

• Ticket purchases
• Event registrations
• Event participation
• Accounts
• Merchandise purchases
• Communications
• Marketing
• Event safety
• Results and participation history
• Photography and media

Personal information will be handled in accordance with our Privacy Policy and applicable data protection law.

Marketing consent is separate from acceptance of these Terms.

You must not misuse our website or online services.

This includes attempting to:

• Gain unauthorised access to systems or accounts
• Introduce malicious code
• Interfere with website operation
• Scrape or copy protected content for commercial purposes without permission
• Commit fraud
• Impersonate another person
• Abuse promotional codes, rewards or account functionality

We may restrict access to an account or service where we reasonably believe misuse, fraud or a serious security risk has occurred.

We do not guarantee that our website will always be uninterrupted or error-free, but we will take reasonable steps to maintain our services.

We may use third parties to provide parts of our services, including:

• Ticketing
• Payments
• Delivery
• Event timing
• Photography
• Authentication
• Website technology

Where you interact directly with a third-party service, separate terms or privacy information may apply.

Links to third-party websites are provided for convenience and do not mean we control or endorse everything available on those websites.

We are responsible for losses you suffer that are a foreseeable result of:

• Our breach of these Terms
• Our failure to exercise reasonable care and skill
• Our negligence

We are not responsible for losses that are not reasonably foreseeable, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights which cannot legally be excluded
• Any other liability which it would be unlawful to exclude or restrict

Where you purchase from us as a consumer, our services will be provided with the reasonable care and skill required by law.

Our events and products are supplied primarily for personal and non-commercial use. We are not responsible for business losses arising from a consumer purchase, except where applicable law provides otherwise.

Sometimes circumstances outside our reasonable control may affect our ability to deliver an event or service as originally planned.

These may include:

• Extreme weather
• Flooding or natural disasters
• Serious public safety incidents
• Terrorism or credible security threats
• Epidemics or public health emergencies
• Government or local authority restrictions
• Emergency service instructions
• Unexpected venue closure
• Major infrastructure failure
• Significant transport disruption
• Other comparable circumstances that we could not reasonably prevent

We will take reasonable steps to minimise the effect of such circumstances and communicate significant changes to affected customers.

This section does not remove any statutory rights you have if an event or service cannot be provided.

If something goes wrong, please contact us so that we can try to resolve the issue.

Email:

come@onaplod.com

Please include relevant information such as your:

• Name
• Booking or order number
• Event
• Description of the issue

Nothing in this section prevents you from exercising any statutory consumer rights.

We may update these Terms from time to time to reflect:

• Changes to our services
• Changes to applicable law or regulation
• Changes to our business operations
• Security requirements
• Clarifications or improvements to these Terms

The version displayed when you purchase a ticket or product will normally apply to that purchase.

We will not retrospectively make a material change that puts you in a worse position under an existing booking unless the change is required by law or otherwise permitted under applicable consumer law.

Where a change materially affects an existing booking, we will communicate it where reasonably necessary.

If a court or relevant authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce it.

These Terms and any contract between you and On A Plod Ltd are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory consumer protections that apply to you where you live.

Nothing in these Terms prevents you from bringing proceedings in a court that applicable consumer law allows you to use.

Questions about these Terms should be sent to:

On A Plod Ltd
Inchmarlo
Station Road
Cattal
York
YO26 8DX
United Kingdom

come@onaplod.com